Quicken Financial Network Registration

Before you can use the Quicken Financial Network, you must register.

The Registration Wizard guides you through the registration process.  Each step consists of one or more screens on which you enter or select information.

More about...

Step 1: User information

Step 2: Modem setup

Step 3: Establish connection

Troubleshooting

Solutions to problems and errors that can occur during registration.

Problems

Error Messages


User information

On the user information screens, you provide information about yourself.

Name, Address, Phone Number screen

•	You must enter information in all the boxes (except Title, which is optional).

•	Acceptable phone number formats:  555 1234   555-1234    5551234

Address screen

•	Organization and Additional Address are optional. All other boxes are required.

•	Be sure to enter the address from which you'll be accessing QFN.

If you use Quicken at home, enter your home address. If you use it at work, enter your work address.

If you use Quicken at two or more locations, choose the one where you use it most often.

About screen navigation


About screen navigation

On each registration screen:

•	Press Tab to move forward to the next box.  Press Shift+Tab to move back to the previous box.

•	Click Back to return to the previous screen.  (Back is dimmed on the first screen.)

•	Click Next to continue to the next screen.  (Next is dimmed on the last screen.)

•	Click Done to complete the current step in registration.

•	Click Cancel to cancel Quicken Financial Network registration.


Modem setup

During modem setup, Registration Wizard detects and specifies your modem type.  (You can specify it yourself, if you prefer.)

Note: To access QFN, you need a 9600 baud (or faster) modem.

More about...

Detect Modem screen

Modem Found screen

Change Modem screen

Select Modem screen

Select COM Port screen

Modem Setup Complete screen

About screen navigation


Detect Modem screen

To register you online for QFN, the Registration Wizard must know your modem type.

To let the Registration Wizard specify your modem automatically:

•	Click Next.

Note: If you're using an RPI (Rockwell Protocol Interface) modem, click here for more information.

To specify the modem yourself:

•	Click the box to check it, and then click Next.

Note: If you have a 9600 baud modem, the Registration Wizard can't detect it automatically; you must specify it yourself. To specify the modem, you must know which COM port it is attached to.


Modem Found screen

This screen appears after the Registration Wizard finds and specifies your modem.

•	If the modem information is correct, click Next.

•	If the modem information is not correct, click Change to specify it yourself.

Note: To specify the modem yourself, you must know your COM port and your modem manufacturer and model.


Change Modem screen

On this screen, you specify the correct information for your modem.

If you're not certain about your modem manufacturer, or if your manufacturer is not on the list, select Hayes-compatible.  Then, in the Model list, select your modem speed.  (If you don't know the speed, select 14,400.)

Note: If you're using an RPI (Rockwell Protocol Interface) modem, click here for more information.


Select Modem screen

On this screen, you specify the correct information for your modem.

If you're not certain about your modem manufacturer, or if your manufacturer is not on the list, select Hayes-compatible.  Then, in the Model list, select your modem speed.  (If you don't know the speed, select 14,400.)

Note: If you're using an RPI (Rockwell Protocol Interface) modem, click here for more information.


Select COM Port screen

The COM port (or communications port or serial port) is a connection or socket used to connect your modem to your computer.  Each port has a name.

From the drop-down list, select the port to which your modem is connected. If you're unsure which port to select, try COM2 first. If you have a mouse using COM2, try COM1 for your modem.


Modem Setup Complete screen

On this screen, you have two choices:

•	To confirm that your modem setup is complete, click Done.

•	To return to any of the modem setup screens, click Back.

You can click Back to reach any of the preceding modem setup screens, and then change the information you specified.


Establish connection

On these screens, you make dialing settings that allow the Registration Wizard to go online and send your registration information.

Next, you select a local phone number that will be used for connecting to the Quicken Financial Network.

Note: If a toll call is required to reach QFN from your location, Intuit is not liable for these telephone costs.

More about...

Dialing Settings screen

Phone Number Selection screen

About screen navigation


Dialing Settings screen

Call waiting

If you have call-waiting, disable it before you go online so your call won't be interrupted.

1.	Check the box to disable it.

2.	Enter the correct prefix (usually *70), or select it from the drop-down list. If you're not sure which prefix is correct, call your phone company.

Dialing prefix

A dialing prefix may be required to access an outside line from a business office.  If you need to dial a prefix (such as 9,) to get an outside line or dial tone, enter it in the box.  Caution:  Don't enter 1 as a long-distance prefix; the Registration Wizard adds it when it dials.

Type of line

Most phones use tone dialing.  Pulse dialing is used with older, rotary-dial phones


Phone Number Selection screen

In the phone numbers list, you select the number that Quicken will use to connect to QFN.

To see the complete list, click the down arrow to the right.  The list is arranged in alphabetical order by state, then city.

For most areas, you'll find a local phone number that you can use at no cost.  If you can't find a local number in the list, select the one closest to you.

Note: If a toll call is required to reach QFN from your location, Intuit is not liable for these telephone costs.


Problems

I'm trying to register for QFN, but the Registration Wizard won't dial.

I can't connect to the Internet service provider.

I tried to specify the modem myself, but my modem isn't in the list.


I tried to specify the modem myself, but my modem isn't in the list.

If your modem doesn't appear in the Manufacturer list, select Hayes compatible.  Then, in the Model list, select the correct speed for your modem.  (If you don't know the speed, select 14,400.)


I'm trying to register, but the Registration Wizard won't dial.

What caused this problem?

The two most likely causes are:

•	You're trying to use a modem that runs at less than 9600 baud. You need a 9600 baud (or faster) modem to use the Quicken Financial Network.

•	You're using a 9600 baud modem, and during registration, you let the Registration Wizard specify your modem automatically.  Since the Wizard can't detect a 9600 baud modem, it couldn't set up your modem.

What should I do?

If your modem is slower than 9600 baud, you must replace it with a faster modem to use QFN.

If you're using a 9600 baud modem, you must specify it yourself during registration.

1.	Return to modem setup.

2.	In the Modem Setup window, check the box labeled "Don't detect my modem."

3.	From the Manufacturers list, select Hayes-compatible.  From the Model list, select 9600 bps modem, and then click Next.

4.	In the next Modem Setup window, select the COM port to which your modem is attached, and then click Done.

If this problem persists, call Online Services Technical Support. For the phone number, click here.


I can't connect to the Internet service provider.

What caused this problem?

When you register for QFN, software called the Dialer connects you to an Internet service provider (ISP), which sets up your account and provides your link to the Internet.  If you can't connect to the ISP:

•	You may have specified the wrong modem and/or COM port, or a required phone number access code may be missing.

•	The ISP's phone line may be busy due to heavy usage.

•	The ISP's server may be temporarily unavailable.

•	The Dialer may have disconnected, due to a "noisy" phone line.

What should I do?

Check the modem properties in the Dialer to make sure you have specified the correct modem and COM port.  Make sure you've included any access code required to dial a number from your location.

To check the modem properties:

1.	Start the Dialer. Click here for instructions.

2.	In the Dialer main window, click Properties.

3.	In the Properties window, click the Modem tab. Check the settings that appear.

If your modem settings are correct, wait a few minutes, then try to connect again.

If this problem persists, call Online Services Technical Support.  For the phone number, click here.


Dialer

The Dialer is a program that:

•	Stores your modem settings, phone number information, and password (assigned automatically for QFN).

•	Allows you to change the settings or information.

•	Dials the phone and connects your modem to the Internet service provider when you request a connection to the Quicken Financial Network.

After you register for free access to QFN, an icon for the Dialer appears in the Netscape Intuit Edition program group. (This group is created automatically when you install the Quicken Internet access package.)


Internet service provider

The Internet service provider (ISP) is a company that sets up your Quicken Financial Network account and provides your link to the Internet.

When you connect to QFN, your modem connects to the ISP's modem, which in turn sets up a connection to the Internet.

The ISP for the Quicken Financial Network and all Internet access via Quicken is Concentric Network Corporation.


Error messages

The messages listed below can appear when you're trying to connect to the Quicken Financial Network during registration.

Click a message for information about what caused the error and suggestions on what to do next.

Messages are listed in alphabetical order.

Cannot connect to host.

Cannot find connect file to use for auto-dialing.

Connection attempt is already in progress.

Dial-in driver not loaded.

Error opening serial port; invalid BPS rate specified.

Error opening serial port; invalid port specified.

Error opening serial port; port is already in use.

Error opening serial port; port is already open.

Error opening serial port; unknown reason (x).

Invalid I/O address specified. Please enter a valid hexadecimal number, or select "Default."

Invalid IRQ number specified. Please enter a number between 2 and 15, or select "Default."

Netscape was unable to create a network socket connection.  Insufficient system resources or network down.

Unable to communicate with answering device. Please check that it is installed and configured properly.

Unable to determine INI file location. Using the default of c:\quickenw\netscape\netscape.ini

Unable to initialize the modem. Check to be sure that your modem is connected to the computer and that it is turned on.

Unable to launch the Netscape Navigator. Please check the installation.

Unable to locate host.

Unable to locate netscape.exe.

Unable to negotiate dial-in connection (failed).

Unable to open communications port. The port is either in use by another telephony application, or is not supported.

Unable to open Netscape registration file (netscape.ini). Please check the installation.

Windows dial-in driver (dial.386) not loaded.  Unable to connect. ShivaPPP dial-in driver is not installed.

You have been disconnected by the remote device possibly due to inactivity.

You must specify a connection file.


Cannot connect to host.

What caused this error?

Your modem can't make the required connection to the Internet service provider (ISP).

•	The ISP's phone line may be busy due to heavy usage.

•	The ISP's server may be temporarily unavailable.

•	The Dialer may have disconnected, due to a "noisy" phone line.

What should I do now?

Wait a few minutes, then try to connect again.


Cannot find connect file to use for auto-dialing.

What caused this error?

To connect to QFN, your software needs a file named NETSCAPE.SR. That file can't be found. You may have moved, renamed, or deleted the file.

What should I do now?

NETSCAPE.SR  is stored in the directory C:\QUICKENW\NETSCAPE\DIALER (unless you installed Quicken in a different directory).

•	If you moved the file to a different directory, move it back to its original location.

•	If you renamed it, restore its original name.

•	If you deleted NETSCAPE.SR, you can replace it by re-installing the Quicken Internet access package.


A connection attempt is already in progress.

What caused this error?

You tried to connect while the Dialer was already connected to the Internet service provider or trying to establish a connection.

What should I do now?

•	If the Dialer is already connected, proceed with your online activity.

•	If the Dialer is trying to connect, wait for the current dial-in attempt to complete.

•	If the Dialer is disconnecting, wait until it has disconnected, then try to connect again.


Dial-in driver not loaded

What caused this error?

The VXDs (virtual device drivers) that were added to the SYSTEM.INI file when you installed the Internet access package didn't get loaded.  The following lines must appear in the [386Enh] section of the SYSTEM.INI file:

device=c:\windows\netscape\dial.386

device=c:\windows\netscape\vntstimd.exe

device=c:\windows\netscape\vtcprac.386

You may have deleted these lines.  Or you may have moved, renamed, or deleted the DIAL.386, VNTSTIMD.EXE, or VTCPRAC.386 files.

The drivers may fail to load for any of the following reasons:

•	You haven't restarted Windows since installing the Quicken Internet access package.  You must restart Windows before you access QFN.

•	You installed Quicken, then upgraded to Windows NT or OS/2.  The Internet access package won't run under NT or OS/2.

•	You installed Windows 95 to a different directory from Windows 3.1, then failed to re-install Quicken.

What should I do now?

Try the following in the order listed.

1.	Exit Quicken, exit and restart Windows, and then try connecting again.

2.	Check the SYSTEM.INI file (usually in your C:\WINDOWS directory) to see if the required lines are there.  If they're not, add them. Then restart Windows, and try connecting again.

3.	Make sure that the DIAL.386, VNTSTIMD.EXE, and VTCPRAC.386 files exist in the C:\WINDOWS\NETSCAPE directory.

If you deleted any of these files, you can restore them by re-installing the Quicken Internet access package.


Error opening serial port; invalid BPS rate specified.

What caused this error?

When you specified your modem during registration, you picked the wrong speed for your COM port.

What should I do now?

Reset the port speed.

1.	Start the Dialer. Click here for instructions.

2.	In the Dialer main window, click Properties.

3.	In the Properties window, click the Modem tab.

4.	Select the correct speed from the Maximum Speed drop-down list.  For important information about this setting, click here.

5.	Click OK.


Maximum Speed setting

Maximum Speed is the number of bits per second for communication between your computer and your modem.  NOTE: This is not the same as the communication speed between your modem and the Internet service provider's remote modem.

Because modems can compress data, it is possible to transfer data from your computer to your modem faster than your "official" modem speed.  For example, if you have a 14,400 modem and a high-speed UART chip, you can set your maximum speed to 57,600.

If you have a low speed UART, you can try setting maximum speed to a higher speed than your modem, but you may get slow performance with a lot of errors.  If so, drop your maximum speed back to 9600.


UART

The UART chip on your computer's serial board handles the flow of data through the serial port to the computer.

The serial boards on most newer computers have a 16550 UART chip, which can usually handle communications from high-speed modems.  Some computers (especially older ones) may have an 8250 or 16540 UART chip, which can't handle high-speed communications successfully.

If you have a slow UART, consider upgrading to the 16550 UART chip (usually an inexpensive procedure).


Error opening serial port; invalid port specified.

What caused this error?

The Dialer couldn't access your modem.  This can happen if:

•	You set up your modem during registration and selected the wrong COM port.

•	After the Registration Wizard set up your modem automatically, you changed the modem settings.

•	After modem setup, you moved your modem from one COM port to another.

•	If you're using a laptop computer, you neglected to insert the PC card (which contains the modem) into the laptop.

What should I do now?

Reconfigure your modem (or let the Registration Wizard do it for you), and then try connecting again.

1.	Start the Dialer. Click here for instructions.

2.	In the Dialer main window, click Properties.

3.	In the Properties window, click the Modem tab.

4.	Choose the correct port from the Port drop-down list, and then click OK.


Error opening serial port; port is already in use.

What caused this error?

Another program is using the COM port.  It could be a general communications program, or it might be a fax modem program that is set up to receive a fax.

What should I do now?

•	Close the program that's using the COM port, and then try to connect again.

•	If you still get the error, close Quicken, exit Windows, and turn off your computer and modem. Wait 10 seconds, and then turn them on again (this resets the modem).

If you have a modem on another COM port that you want to use instead, change the COM port.

1.	Start the Dialer. Click here for instructions.

2.	In the Dialer main window, click Properties.

3.	In the Properties window, click the Modem tab.

4.	From the Port drop-down list, select the COM port to which your other modem is attached, and then click OK.


Error opening serial port; port is already open.

What caused this error?

Another program didn't close the COM port when it was done using it.  This can happen if the other program closed unexpectedly (such as after a General Protection Fault or Application Error).

What should I do now?

Exit and restart Windows, then try to connect again.

If you still get the error, close Quicken and then exit Windows.  Turn off your computer and modem for 10 seconds, turn them back on (this resets the modem), and then try again.


Error opening serial port; unknown reason (x).

What caused this error?

The Dialer couldn't use the selected COM port for an unknown reason.

What should I do now?

Close Quicken, and then exit Windows.  Turn your computer off for 10 seconds, then turn it back on (this resets the modem), and try again.

You can also reconfigure your modem (or let the Registration Wizard do it for you), and then try connecting again.

1.	Start the Dialer. Click here for instructions.

2.	In the Dialer main window, click Properties.

3.	In the Properties window, click the Modem tab.

4.	On the Modem tab, select the correct COM port from the Port drop-down list.

OR

Let the Registration Wizard reconfigure your modem. Click Change Modem, and then click Next.  When it's finished, click Next and then Done.

5.	Click OK.


Invalid I/O address specified. Please enter a valid hexadecimal number, or select "Default."

What caused this error?

The selected COM port can't be used. This can happen if the port has been configured with an incorrect I/O address or IRQ number.

What should I do now?

Check the I/O address and IRQ number settings, and then try connecting again.

1.	Start the Dialer. Click here for instructions.

2.	In the Dialer main window, click Properties.

3.	In the Properties window, click the Modem tab, and then click Advanced.

4.	In the Advanced window, make sure the values for the I/O address and IRQ number are correct, and then click OK.

You can find the correct I/O address on your serial card.

Modems generally use IRQ 2, 3, 4, 5, or 7. COM1 uses IRQ4, COM2 uses IRQ3, and COM3 and COM4 are selectable.


Invalid IRQ number specified. Please enter a number between 2 and 15, or select "Default."

What caused this error?

The selected COM port can't be used.  This can happen if you set up your modem and selected the wrong COM port, or if the COM port has been configured with an incorrect I/O address or IRQ number.

What should I do now?

Check the I/O address and IRQ number settings, and then try connecting again.

1.	Start the Dialer. Click here for instructions.

2.	In the Dialer main window, click Properties.

3.	In the Properties window, click the Modem tab, and then click Advanced.

4.	In the Advanced window, make sure the values for the I/O address and/or IRQ are correct, and then click OK.

You can find the correct I/O address on your serial card.

Modems generally use IRQ 2, 3, 4, 5, or 7.  COM1 uses IRQ4, COM2 uses IRQ3, and COM3 and COM4 are selectable.


Netscape was unable to create a socket connection. Insufficient system resources or network down.

What caused this error?

The Dialer failed to connect with the Internet service provider for some reason, and the Netscape Navigator software couldn't complete its task.

The Internet service provider may be temporarily unavailable. Or the Dialer may be set up incorrectly. For example, during modem setup, you may have forgotten to enter a required dialing prefix.

What should I do now?

Try these steps in the order listed.

1.	Try connecting again; it may work the second time.

2.	Close down any other programs that may be running, then try to connect again.

3.	Exit Quicken, exit Windows, restart Windows, and then try again.

4.	If the error continues to appear, check your modem settings in the Dialer, and then try to connect again.  To check your modem settings:

•	Start the Dialer. Click here for instructions.

•	In the Dialer main window, click Properties.

•	In the Properties window, click the Modem tab. Check the settings that appear.

5.	If the error continues to appear, try connecting manually with the Dialer first, and then continue with the Navigator.  To connect with the Dialer:

•	Start the Dialer (see step 4 above).

•	In the Dialer main window, click the Dial button.


Unable to communicate with answering device. Please check that it is installed and configured properly.

What caused this error?

The Dialer can't connect to the Internet service provider.  This is most likely a temporary problem.

What should I do now?

Wait a few minutes, then try connecting again.


Unable to determine INI file location. Using default c:\quickenw\netscape\netscape.ini.
Unable to determine INI file location. Using default of c:\quickenw\netscape\netscape.ini.

What caused this error?

To connect you to QFN, your software needs a file named NETSCAPE.INI. That file can't be found. You may have moved, renamed, or deleted it.

What should I do now?

NETSCAPE.INI is stored in the directory C:\QUICKENW\NETSCAPE.

•	If you moved the file to a different directory, move it back to its original location.

•	If you renamed it, restore its original name.

•	If you deleted it, you can replace it by re-installing the Quicken Internet access package.


Unable to initialize the modem. Check to be sure that your modem is connected to the computer and that it is turned on.

What caused this error?

When the Registration Wizard sent commands to your modem, the modem didn't respond correctly.

What should I do now?

Try the following steps in the order suggested.  After each step, try connecting again.

•	Your modem may be turned off, or the modem cable may be loose.  If you have an external modem, check to be sure it's turned on.  If it is already turned on, turn it off, wait 10 seconds, and then turn it on again.

•	Check your modem cable to see that it's securely connected at both ends.

•	If you have an internal modem, close Quicken, exit Windows, and then turn off your computer and modem.  Wait 10 seconds and turn them on again (this resets the modem).

•	Another communications program could have left your modem in a state that's incompatible with the Registration Wizard.  Close both Quicken and the other program, exit Windows, and turn off your computer and modem.  Wait 10 seconds, and then turn them on again.

•	If you have installed a new modem, or moved your existing modem to a different COM port, re-run automatic modem setup in the Dialer.

1.	Start the Dialer. Click here for instructions.

2.	In the Dialer main window, click Properties.

3.	In the Properties window, click the Modem tab

4.	Click Change Modem, and then click Next.  When modem setup is finished, click Next and then Done.

5.	Click OK.


Unable to launch the Netscape Navigator. Please check the installation.

What caused this error?

To run the Netscape Navigator, your software needs a file named NETSCAPE.EXE. That file can't be found. You may have moved, renamed, or deleted it.

What should I do now?

NETSCAPE.EXE is stored in the C:\QUICKENW\NETSCAPE directory (unless you installed Quicken to another directory).

•	If you moved the file to a different directory, move it back to its original location.

•	If you renamed it, restore its original name.

•	If you deleted it, you can replace it by re-installing the Quicken Internet access package.


Unable to locate host.

What caused this error?

Your software is working, but your modem can't make the required connection to the Internet service provider (ISP).

•	The ISP's phone line may be busy due to heavy usage.

•	The ISP's server may be temporarily unavailable.

•	The Dialer may have disconnected, due to a "noisy" phone line.

What should I do now?

Wait a few minutes, then try to connect again.


Unable to locate netscape.exe.

What caused this error?

To run the Netscape Navigator, your software needs a file named NETSCAPE.EXE. That file can't be found. You may have moved, renamed, or deleted it.

What should I do now?

NETSCAPE.EXE is stored in the C:\QUICKENW\NETSCAPE directory (unless you installed Quicken to another directory).

•	If you moved the file to a different directory, move it back to its original location.

•	If you renamed it, restore its original name.

•	If you deleted it, you can replace it by re-installing the Quicken Internet access package.


Unable to negotiate dial-in connection (failed).

What caused this error?

Your software is working, but your modem can't make the required connection to the Internet service provider (ISP).

•	The ISP's server may be temporarily unavailable.

•	The Dialer may have disconnected, due to a "noisy" phone line.

If you're using an RPI (Rockwell Protocol Interface) modem, click here for more information.

What should I do now?

Wait a few minutes, and then try connecting again.

If the error still occurs, lower the maximum speed for your modem port in the Dialer, then try connecting again.  For information about changing the speed, click here.


Unable to open communications port. The port is either in use by another telephony application, or is not supported.

What caused this error?

Another program is using the COM port for your modem.  It could be a general communications program, or it might be a fax modem program that is set up to receive a fax.

What should I do now?

•	Close the program that's using the COM port, then try to connect again.

•	If you still get the error, close Quicken and exit Windows.  Turn off your computer and modem for 10 seconds, then turn them back on (this resets the modem) and try connecting again.

•	If you've tried the suggestions above, try using the Windows Terminal program (with Quicken not running) to see whether your modem responds.  For instructions, click here.

•	If you have a modem on another COM port and want to use it instead, change the COM port.

1.	Start the Dialer. Click here for instructions.

2.	In the Dial main window, click Properties.

3.	In the Properties window, click the Modem tab.

4.	From the Port drop-down list, select the COM port to which your other modem is attached, and then click OK.


Using Terminal for Windows

Before you start, make sure that Quicken is not running.

1.	From the Windows Accessories program group, choose Terminal.

2.	From the Settings menu, choose Communications.

3.	In the Communications window, select the COM port and baud rate you're using for the Quicken Financial Network, and then click OK.

4.	In the Terminal window, type AT and then press Enter.

If OK appears on the next line, your modem is communicating with Terminal and is set up correctly.  If OK doesn't appear or if you get an error message, your modem or system settings are not set up correctly to communicate with Windows.


Unable to open Netscape registration file (netscape.ini). Please check the installation.

What caused this error?

To connect you to QFN, your software needs a file named NETSCAPE.INI. That file can't be found. You may have moved, renamed, or deleted it.

What should I do now?

NETSCAPE.INI is stored in the directory C:\QUICKENW\NETSCAPE (unless you installed Quicken in a different directory).

•	If you moved the file to a different directory, move it back to its original location.

•	If you renamed it, restore its original name.

•	If you deleted it, you can replace it by re-installing the Quicken Internet access package.


Windows dial-in driver (dial.386) not loaded. Unable to connect. ShivaPPP dial-in driver is not installed.

What caused this error?

The VXDs (virtual device drivers) that were added to the SYSTEM.INI file when you installed the Internet access package didn't get loaded.  The following lines must appear in the [386Enh] section of the SYSTEM.INI file:

device=c:\windows\netscape\dial.386

device=c:\windows\netscape\vntstimd.exe

device=c:\windows\netscape\vtcprac.386

You may have deleted these lines.  Or you may have moved, renamed, or deleted the DIAL.386, VNTSTIMD.EXE, or VTCPRAC.386 files.

The drivers may fail to load for any of the following reasons:

•	You haven't restarted Windows since installing the Quicken Internet access package.  You must restart Windows before you access QFN.

•	You installed Quicken, then upgraded to Windows NT or OS/2.  The Internet access package won't run under NT or OS/2.

•	You installed Windows 95 to a different directory from Windows 3.1, then failed to re-install Quicken.

What should I do now?

Try the following in the order listed.

1.	Exit Quicken, exit and restart Windows, and then try connecting again.

2.	Check the SYSTEM.INI file (usually in your C:\WINDOWS directory) to see if the required lines are there.  If they're not, add them. Then restart Windows, and try connecting again.

3.	Make sure that the DIAL.386, VNTSTIMD.EXE, and VTCPRAC.386 files exist in the C:\WINDOWS\NETSCAPE directory.

If you deleted any of these files, you can restore them by re-installing the Quicken Internet access package.


You have been disconnected by the remote device possibly due to inactivity.

What caused this error?

The Internet service provider closed your connection because your computer was idle for longer than allowed.  While you are registering, your connection ends automatically if you haven't sent any commands to the modem for 5 minutes.

What should I do now?

Connect again. Be sure not to let more than 5 minutes elapse between commands to the modem.

If this error continues to happen, the Internet service provider may be experiencing temporary system problems.  Wait a few minutes, and then try connecting again.

To change the automatic disconnect time:

1.	From the Dialer main screen, click Properties.

2.	In the Properties window, click the General tab.

3.	From the "Disconnect after n minutes" drop-down list, choose a lower or higher number, and then click OK.

Note: Don't select 15 minutes; it isn't a valid value.


You must specify a connection file.

What caused this error?

You tried to start the Dialer by running DIALER.EXE or double-clicking on it from the File Manager.

What should I do now?

For instructions on starting the Dialer, click here.


Intuit Online Services Technical Support

You can call Online Services Technical Support at (708) 585-8500.

Hours of operation:

Monday - Friday

7am - 7 pm Central time


Starting the Dialer

Once you have registered for the Quicken Financial Network, a Netscape Intuit Edition program group appears on your Windows desktop. To start the Dialer, you can double-click on the QFN Dialer icon in this group.

Before you register for QFN, however, there is no QFN Dialer icon.  You must start the Dialer from the Windows File Manager.

1.	In the File Manager, click the drive on which you installed Quicken.

2.	Double-click the directory in which you installed Quicken.

3.	Under that directory, double-click the Netscape directory; and under Netscape, double-click the Dialer directory.

4.	In the file list on the right, drag the NETSCAPE.SR file icon onto the DIALER.EXE file icon.

5.	If a confirmation window appears, click Yes.

To print this topic:

•	From the File menu in the Help window, choose Print Topic.


RPI (Rockwell Protocol Interface) modems

If you're using an RPI modem and it doesn't appear in the modem list, you should select Rockwell-based as the manufacturer and 14400 bps RPI modem as the model.

Netscape Navigator Intuit Edition doesn't support the Rockwell software interface for error correction detection used by RPI modems. As a result, you may experience a slow connection if there's excessive noise on the phone line. If you have a slow connection, you  may want to end it and reconnect later.


Netscape Dialer Help Contents
Netscape Navigator Intuit Edition--Dialer (Contents)

The Dialer contains the settings that Netscape Navigator Intuit Edition uses to call the Internet service provider.

You can use the Dialer to:

•	Change the settings for your modem.

•	Change the access phone number.

•	Add phone numbers for calling from different locations (work, home, on the road).

•	Charge your phone calls to your Calling Card.

More information about...

Dialer screen

Setting properties

Dialer configuration file

Dialer Statistics

How to...

Use the Dialer

Close the Dialer

Troubleshooting

Solutions to problems and errors that can occur when you use the Dialer.

Problems

Error messages


Dialer

The Dialer is a program that:

•	Dials the phone and connects your modem to the Internet service provider when you request a connection to the Quicken Financial Network.

•	Stores your modem settings, phone number information, and login name and password (both assigned automatically for QFN).

•	Allows you to change the settings or information.

These settings are saved in the Dialer configuration file (QFN.SR).

After you register for free access to QFN, a QFN Dialer icon appears in the Netscape Intuit Edition program group. (This group is created automatically when you install the Quicken Internet access package.)


Dialer screen

The Dialer screen displays your user name, password (represented by asterisks, for security), and the current location and phone number that you're using.

The Dialer creates this information when you register for free access to the Quicken Financial Network.

What you see

User name

Password

Current Location

Number to Dial

Dial button

Properties button

How to...

Use the Dialer


User name

The account login name that the Internet service provider uses for your personal account. A user name is created for you automatically when you register for free access to the Quicken Financial Network.

Don't change or delete your user name.


Password

The characters used to access your personal Internet account.

When you register for free access to the Quicken Financial Network, your password is created and sent automatically.

Password security

When you upgrade to get full access to the Internet, you can set (and change) your own password.

If you want to enter your password manually each time you connect to the Internet, delete it from the Password box. Typing the password makes your full Internet account more secure.


Current Location

Displays the location you're calling from; the Dialer uses it to connect to the Internet service provider.

Locations are profiles you create that let you call the Internet service provider (ISP) from various places. For example, you may connect from both your home and your office, or from a hotel room when you travel.

The default location is set up automatically when you register for the Quicken Financial Network.


Number to Dial

The phone number that the Dialer calls to connect to the Internet service provider. This number is associated with the current location. For example, you can have a Home location that calls one number and a Work location that calls another. The number the Dialer calls depends on which location (Home or Work) you select in the Current Location drop-down list.

To change this phone number, click Properties and enter a new number on the Locations page.


Dial button

Calls the displayed phone number and connects to the Internet service provider.

Depending on the properties settings, the Dialer starts Netscape automatically after it makes the connection to the Internet service provider.


Properties

The Properties button opens the Properties screen.

Properties are settings that control how the Dialer works. You can use properties to:

•	Change modem settings.

•	Change or add an access phone number.

•	Change or add a location.

•	Control what the Dialer does after calling the Internet service provider.

There are five tabs on the Properties screen, each corresponding to a group of related settings on a page. To view a page, click its tab.


Internet service provider

The Internet service provider (ISP) is a company that sells phone access to the Internet.

When you register for free access to Quicken Financial Network, you receive the services of an ISP at no charge.

When you upgrade to get full access to the Internet, you pay a low monthly fee for the ISP's services.

The ISP for the Quicken Financial Network and all Internet access via Quicken is Concentric Network Corporation.


Locations properties

Locations are settings you create that let you connect to the Internet service provider from various locations.  For example, if you travel with your computer or use your computer from both home and work, you can create locations that dial different phone numbers or that dial the same phone number as either a local or long-distance call.

Location section

Location's name

New button

Remove button

Location's area code

Type of line

Dialing from location section

Outside line access

Disable call waiting

Provider phone number

Calling card button

Calling card prefix

Calling card suffix

Other

Dial as a long distance call


Location's name

The Location's name drop-down list contains all the locations you have created. (You create a default location automatically when you register for free access to the Quicken Financial Network.)

All location information in the window belongs to the location name that appears in this box.


New button

Click the New button to create a new location.  For example, if your only location is Home and you want to create one for Work, click New and then enter the phone information for you work number (if it's different from your home number).


Remove button

The Remove button removes the location currently displayed in the Location's Name drop-down list. You can't remove the default location.


Location's area code

Defines the area code for the location (the area code you call from when using this location). The area code is used to determine if the phone number for the Internet service provider is local or long distance.


Type of line

Defines the phone line you're using. Most lines are Tone (you hear beeps when dialing). Some older lines are Pulse and are used with rotary-dial or pulse-dial phones. However, Tone phone lines can also use rotary-dial phones.

Use Tone unless you know you have a Pulse line.


Outside line access

Specifies a number to dial to get outside a phone system. For example, at work you might need to dial 9 to call a number outside the phone system at your work site, or 7 to access a long-distance number.


Disable call waiting

If your phone system uses Call Waiting, you can disable it temporarily with this option. If you don't, you can be disconnected if someone calls you while you're online.

Check with your local phone company for the code to use. (For most systems, the code is *70.) The Dialer uses this code before it dials any other numbers (outside access, calling cards, and phone numbers).


Provider phone number

The area code and phone number used to call the Internet service provider.

To find the most current list of access phone numbers:

1.	Connect to the Quicken Financial Network.

2.	From the Directory menu in the browser, choose Explore, and then look for Account Information.


Dial as a long distance call

This option treats all calls as long distance by dialing 1 before dialing any phone number, even if the number is a local call. For example, if you want to dial 555-1212, this option would dial 1-555-1212. However, if you check this option, the Dial area code option appears and is checked to include the area code, so the Dialer actually dials 1-408-555-1212. Uncheck Dial area code to dial 1 only before the number (for example, 1-555-1212).

Dial area code

This option makes the Dialer use the area code for all calls, even for local calls. It is checked automatically when "Dial as a long distance call" is checked.  Uncheck this option if you need to dial 1 only (and not the area code) for all calls.


Calling card dial prefix

The number of your calling card. (For some card numbers, this is your phone number.)

Type your calling card number without any formatting hyphens or parentheses. For example, if your phone number is (408) 555-1212, you would type 4085551212 in the Dial Prefix.

If you want to use a direct access number to ensure your call is billed with a specific long-distance company, type it here and leave Dial Suffix blank.


Calling card
Calling card button

Opens the Calling Card window, in which you specify your calling card number (prefix) and password (suffix).


Calling card suffix
Calling card dial suffix

Dial Suffix is the access code (password or PIN) for your calling card.

This is the number you normally dial after you hear the calling-card confirmation tone. For some calling cards, the access code is a four-digit number. For other cards, the number is longer.

If you want to use a direct access number to ensure your call is billed with a specific long-distance company, type it in the Dial Prefix box and leave Dial Suffix blank.


General properties

You can select the following general Properties to control how the Dialer works:

Start Netscape Navigator

Minimize statistics window

Disconnect after x minutes

Bring up TTY window

Enable dial on demand


Start Netscape Navigator

Starts the Netscape Navigator Intuit Edition program after the Dialer calls and connects to the Internet service provider (ISP).

You can also start Netscape Navigator first, which then starts the Dialer to connect to your ISP.


Minimize statistics window

Minimizes the Dialer and Statistics windows and keeps them minimized while you use Netscape Navigator.


Disconnect after x minutes

This option hangs up the phone if you don't use the connection for the specified number of minutes. For example, if you read a long document or message, you aren't using the modem connection.

The timer resets after data is transferred through the modem (by sending or receiving e-mail or navigating around the World Wide Web or Internet).

The default setting is 5 minutes. To change it, select a number from the drop-down list.  Note: Don't choose 15 from the list; it isn't a valid value.


Bring up TTY window

Displays the TTY window, which shows the commands sent from the remote server to your computer.


Enable dial on demand

Dials the Internet service provider whenever you use the Netscape Navigator. This can reduce your phone bills and connect time because you're connected only when you're sending or receiving information.


Modem properties

The Modem page contains your modem settings. This information was gathered when you registered for the Quicken Financial Network, so you should change these settings only if your modem isn't working or if you changed your modem (altered the IRQ, port, or other settings or installed a different modem).

To run the automatic modem setup program, click the Change Modem button and follow the onscreen directions.

The brand name and model of your modem appears at the top of the Modem page.

Properties

Change Modem button

Port

Speaker volume

Maximum speed

Advanced


Change Modem button

Click this button to:

•	Change your modem (name or model) and/or COM port.

OR

•	Have the Dialer run automatic modem setup again.

Follow the directions on the screen.


Port

Port is the communications port your modem uses (COM1, COM2, COM3, COM4).

To have the modem setup program specify automatically which port your modem is connected to, click the Change Modem button and follow the directions on the screen.


Speaker volume

Speaker Volume controls the volume of your modem speaker. The speaker lets you hear your modem dial the number, confirm the connection, and begin transferring data.


Maximum speed

Maximum Speed is the number of bits per second for communication between your computer and your modem.  NOTE: This is not the same as the speed between your modem and the Internet service provider's remote modem.

Because modems can compress data, it's possible to transfer data from your computer to your modem faster than your "official" modem speed.  For example, if you have a 14,400 baud modem and a high-speed UART, you can set your maximum speed to 57,600 baud.

If you have a low speed UART, you can try setting maximum speed to a higher speed than your modem, but you may get slow performance with a lot of errors.  If so, drop your maximum speed back to 9600 baud.


Advanced

The Advanced dialog box contains the more complex modem settings.

IRQ Number is the interrupt request setting (from 2 to 15) for your modem. This setting prevents conflicts with other cards and devices in your computer.  Modems use different IRQ settings, depending on the COM port the modem uses.

Consult your modem documentation for the proper setting. Two common settings are COM1 with IRQ 4 and COM2 with IRQ 3.

I/O Address is the base port address your computer uses to access your modem. You should change this number only if your modem uses an address value different from the one determined by the automatic modem setup.


Service Provider properties

The Service Provider properties page displays information about the Internet service provider (Concentric Network Corporation).

DNS address (Domain Name Service) is assigned by the Internet service provider. The Dialer gets this number when you register for the Quicken Financial Network. You shouldn't change this number unless the Internet service provider notifies you of a DNS address change.

Domain Name is the string that identifies the Internet service provider and is used with your user name to comprise your Internet account name (also called a host name). For example, intuit.com is the domain name for Intuit.


About Properties page
About properties

This page displays information about the Dialer software, including version number and copyright date.  It also includes copyright information for related programs used by the Dialer.


Step-by-Step Instructions
Using the Dialer

The Dialer can be used for the following tasks:

Creating a Location

Connecting to the Internet service provider

Setting properties

More about...

Dialer screen

How to...

Close the Dialer


Creating a location

Locations are phone numbers and settings you create that let you call the Internet service provider from various locations (home, work, or on the road).

To create a location:

1.	From the Dialer main screen, click the Properties button.

2.	On the Locations page, click the New button.

3.	Type a unique name for the new location, and then click OK .

The location name can contain spaces.

The Locations page reappears with the new location name displaying in the drop-down list.

4.	Change any Location settings required for the new location.

5.	Repeat steps 2-4 for any other locations you want to create.

6.	When you're done creating locations, click OK.

The last location you create becomes the location used for connecting. If you don't want to use that location, select another one from the Current Location list on the Dialer main screen.


Connecting to Internet service provider
Connecting to the Internet service provider

You can call the Internet service provider from the Dialer or from the Netscape Navigator Intuit Edition.

To call from the Dialer:

1.	Start the Dialer by double-clicking the QFN Dialer icon in the Netscape Intuit Edition program group.

2.	From the Current Location drop-down list, select the location you want to use.

3.	Click the Dial button.

The Dialer calls the phone number associated with the location you chose.

4.	When the Dialer connects to the Internet service provider, it starts up the Netscape Navigator. If you unchecked Start Netscape Navigator on the General properties page, you need to start it manually by double-clicking the Netscape icon in the Netscape Intuit Edition program group.

To call from the Netscape Navigator application:

 •	Start the Dialer by double-clicking the QFN Dialer icon in the Netscape Intuit Edition program group.

When you start the Netscape Navigator, it uses the last location set in the Dialer.

If Netscape Navigator has problems starting the Dialer or using the location specified in the Dialer, try connecting directly from the Dialer, and then starting Netscape Navigator.


Setting properties

You can control how the Dialer works by setting its properties.

To set the Dialer properties:

1.	Start the Dialer by double-clicking the QFN Dialer icon in the Netscape Intuit Edition program group.

2.	In the Dialer main window, click the Properties button.

3.	On any Properties page, make selections, and change or enter data as desired.

4.	Click a tab at the top of the Properties window to move to another page.  For example, click the Modem tab to set modem properties.

4.	When you're done setting properties, click OK to return to the Dialer main screen.

More about...

Location properties

General properties

Modem properties

Service Provider properties


Closing the Dialer program
Closing the Dialer

To close the Dialer:

1.	If you're connected to the Internet service provider, click the Disconnect button in the Timer window (in the upper right corner of your screen).

2.	If the Properties window is open, close it by clicking OK or Cancel.

3.	On the Dialer main screen, double-click the control-menu box in the top-left corner.


The Dialer configuration file

When you sign up for free access to the Quicken Financial Network, all the settings used by the Dialer are saved in a configuration file named QFN.SR in the directory C:\QUICKENW\NETSCAPE\DIALER. This file is associated with the Dialer application and icon in the Netscape Intuit Edition program group.

If you share your computer with others and you upgrade to get full access to the Internet, you may not want to save your password in the Dialer; the Dialer stores the password in the QFN.SR file where anyone can read it.

For instructions on removing your password from the Dialer, click here.


Problems

I cant connect to the Internet service provider.

The Internet service provider doesn't accept my user name and password.

While connected to the Internet, I'm suddenly cut off.

My Internet connection is slow.

When I use a different location, the Dialer can't connect to the Internet service provider.


Internet service provider doesn't accept my user name and password.

What caused this problem?

When you register for free access to the Quicken Financial Network, a user name and password are created for you.  Each time you connect to QFN, your name and password are sent automatically to the Internet service provider (ISP).  If the ISP rejects your name and password, it is experiencing a temporary problem.

What should I do?

Wait a few minutes, and then try to connect again.

If this problem persists, call Online Services Technical Support.  For the phone number, click here.


While connected to the Internet, I'm suddenly cut off.

What caused this problem?

There are several possible causes.

•	You may have a "noisy" phone line.

•	Your phone may have a Call Waiting service, which interrupts your phone line if someone calls your number while you're connected.

•	Someone may have picked up the phone while you were connected.

•	Your modem may be trying to transfer data too fast.

To check for this condition, click the Statistics button in the Timer window (upper right corner of your screen while you're connected). In the Statistics window, look for a large number of Invalid CRCs or overrun errors.  (They indicate errors in data transmission.)

What should I do?

Wait a few minutes, and try to connect again.

If you have Call Waiting, make sure you disable it.

1.	In the Dialer main window, click Properties.

2.	On the Location tab, check the "disable call waiting" box and select a code from the drop-down list.  Then click OK.

If your modem is transferring data too fast, lower your port speed in the Dialer.

1.	In the Dialer main window, click Properties.

2.	In the Properties window, click the Modem tab.

3.	On the Modem tab, select a slower maximum speed for your modem, down to 9600 baud, and then click OK.


The connection is slow.
My Internet connection is slow.

What caused this problem?

There are several possible causes.

•	You may be using a 9600 baud modem.

•	You may have a slow UART chip. If you don't have a 16550 chip, you get connected at 9600 baud, regardless of how fast your modem is.

•	If your phone line is noisy, your modem either slows down to ensure good data transfer or retransmits information several times.

•	A large number of people may be using the same Internet service provider and its server has too much traffic, making all connections slow.

What should I do?

First, try reconnecting to see if you simply had a bad phone line.  While you're connected, check the Statistics window for overruns or other errors.  To display it:

•	Click the Statistics button in the Timer window (upper right corner of your screen while you're connected).

Try to connect again later, when usage may be lighter.

If you're using a 9600 baud modem, consider upgrading to a faster modem.  If you have a slow UART chip,  consider upgrading to the 16550 UART (usually an inexpensive procedure).


When I use a different location, the Dialer can't connect to the Internet service provider.

What caused this problem?

You probably entered an incorrect phone number in the Dialer.

What should I do?

Make sure the selected location uses the correct phone number (including area code and dialing settings).

To find a current list of phone numbers:

1.	Connect to QFN.

2.	From the Directory menu in the browser, choose Explore.

3.	Look for Account Information. The phone numbers list should be in the same place.

To check the location phone numbers:

1.	In the Dialer main window, click Properties.

2.	On the Location tab, check the phone number settings for all your locations, and change any that are incorrect.

3.	Click OK.


Error messages

Cannot connect to host.

Cannot find connect file to use for auto-dialing.

Connection attempt is already in progress.

Error opening serial port; invalid BPS rate specified.

Error opening serial port; invalid port specified.

Error opening serial port; port is already in use.

Error opening serial port; port is already open.

Error opening serial port; unknown reason (x).

Invalid I/O address specified. Please enter a valid hexadecimal number, or select Default.

Invalid IRQ number specified. Please enter a number between 2 and 15, or select 'Default'.

Netscape was unable to create a socket connection. Insufficient system resources, or Network down.

Unable to communicate with answering device. Please check that it is installed and configured properly.

Unable to determine INI file location. Using default of c:\quickenw\netscape\netscape.ini.

Unable to initialize the modem. Check to be sure that your modem is connected to the computer and that it is turned on.

Unable to locate host.

Unable to negotiate dial-in connection (failed)

Unable to open communications port. The port is either in use by another telephony application, or is not supported.

Windows dial-in driver (dial.386) not loaded. Unable to connect. ShivaPPP dial-in driver is not installed.

You have been disconnected by the remote device possibly due to inactivity.


Using the Dialer Statistics window
Using the Dialer statistics

When you connect to the Internet service provider, the Dialer collects information about the connection, including any errors that may occur. You can use this information--called "statistics"--to help solve connection problems.

When youre connected, the Timer window is visible in the upper right corner of your screen.  Click the Statistics button in that window to view the statistics information.

The Dialer also writes all the statistics information to a disk file called STATS.TXT in the C:\QUICKENW\NETSCAPE\DIALER directory.

Types of statistics

Port BPS

Connect BPS

Flow control

Serial chip

PPP compression

Overrun errors

Invalid CRCs

Frames received OK

Frames rejected

Largest frame received

Frames transmitted

Frames retransmitted

Largest frame transmitted

IP address


Port BPS

Specifies the speed (bits per second or baud) at which the serial port sends information to the computer. This is not the speed at which your modem communicates with the Internet service provider's remote modem (connect BPS).


Connect BPS

Specifies the speed (bits per second or baud) that your modem and the Internet service providers modem transfer data.


Flow control

Specifies the type of flow control (Hardware or Software) the dial-in software uses.

Hardware flow control is also known as RTS/CTS.  Software flow control is also known as XON/XOFF.


Serial chip

Specifies the type of serial chip (UART) your computer uses. This chip handles the flow of data through the serial port to your computer.

The serial boards on most newer computers have a 16550 UART chip, which can usually handle communications from high-speed modems.  Some computers (especially older ones) may have an 8250 or 16540 UART chip, which can't handle high-speed communications successfully.

If you have a slow UART, consider upgrading to the 16550 UART chip (usually an inexpensive procedure).


PPP compression

Specifies if the connection is using PPP compression. This feature is not supported by all Internet service providers; Concentric Network Corporation does not use it.


Overrun errors

Specifies the number of overrun errors encountered at the serial port. An overrun error occurs when the data is coming into the computer from the remote connection faster than the computer can handle it, so data is lost.

The most common reason this occurs is that you're using a fast modem with an 8250 or 16450 UART serial chip. You might need to slow down your modem speed in the Dialer or upgrade your serial chip to a 16550 UART.


Invalid CRCs

Specifies the number of invalid CRCs (Cyclic Redundancy Checks). Invalid CRCs occur when there is an error in the transmission of data (often caused by phone line noise).


Frames received OK

When modems transfer information, the data is separated into frames to ensure you get all the data correctly.  This statistic specifies the number of frames received without errors.


Frames rejected

Specifies the number of frames that didnt transmit correctly but not due to a CRC (Cyclic Redundancy Checks) problem. You can get transmit problems for different reasons.

This value is almost always 0.


Largest frame received

Specifies the size of the largest frame your modem received.


Frames transmitted

Specifies the number of frames your modem sent. Transmission of a frame does not imply that it has been received successfully by the Internet service provider's server.


Frames retransmitted

Specifies the number of frames your modem had to resend.


Largest frame transmitted

Specifies the size of the largest frame your modem sent.


IP address

Specifies the IP network address for your computer for this dial-in session. This address changes each time you connect to the Internet through the Internet service provider.